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Terms And Conditions

1. General

These conditions apply to every offer, treatment, appointment and transaction between Foot-Care Melanie & Mind in Adinkerke and a client of Foot-Care Melanie & Mind, when making an appointment the client automatically agrees to these conditions, insofar as the parties have not deviated from these terms and conditions explicitly and in writing.

2. Efforts Foot-Care Melanie & Mind

Foot-Care Melanie & Mind will perform the treatments to the best of its knowledge and ability and in accordance with the requirements of good workmanship and on the basis of the state of the art at that time. Foot-Care Melanie & Mind will inform the client as much as is reasonably possible about the financial consequences of the change or supplement to the treatment.

3. Appointments

The client must report an absence from an appointment to Foot-Care Melanie & Mind as soon as possible, but no later than 24 hours prior to the appointment. If the client does not or not timely fulfill this obligation, Foot-Care Melanie & Mind may charge the client the fee for the agreed treatment. If the client is not present at the planned appointment or forgets the appointment and the performance or partial performance cannot be performed, the full foreseen services will be charged. The costs incurred are all increased by postage and administration costs. Foot-Care Melanie & Mind must report to the client for an appointment as soon as possible. 

Both parties do not have to comply with these obligations if they are hindered by force majeure. Force majeure includes what the law and case law says about it. 

If the appointment is frequently 'forgotten' or is moved or canceled last minute, you may be asked to pay for full of the planned treatment in advance.

4. Payment

Foot-Care Melanie & Mind lists all prices of treatments and products on the website www.foot-care-melanie.com. The reported prices are exempt from VAT. Foot-Care Melanie & Mind mentions price changes 30 days before the commencement date clearly visible in practice. Offers in advertisements are valid for the specified duration and / or while stocks last.

Immediately after the treatment, the client must pay the payment for the treatment and any products in cash. Only on explicit request and by mutual consent, services are performed on which an invoice is made, on which the customer must pay the invoice within 30 days after the invoice date. 

5. Advances

When a hypnosis program is prematurely ended by the client itself, there is no refund of the non - used sessions possible. The rest of the program cannot be continued at a later time.

If a gift voucher was used as payment or advance, it will also be considered as expense reimbursement in the event of late cancellation.

The remaining amount will be paid on the spot at the time of your appointment and this can only be cash .

6. Cancellation 

Due to frequent abuses, we feel compelled to draw up regulations for bookings and cancellations ... after all, we wish to offer our correct clients a maximum service to the detriment of potential clients who have less sense of responsibility and respect ...

As soon as the client contacts us in any way for a booking, he / she declares that he / she agrees with all the regulations and information stated on this website. He / she can no longer bring this up for discussion afterwards.

We ask for correct and honest communication. In case of an oral reservation, we repeat the reservation at the end of the conversation for verification, it is these data that will be entered in the reservation diary. It is therefore in your interest to check this. The responsibility for this lies with the client .

Cancellations must ALWAYS be done by phone.

Always try to cancel by telephone as early as possible so that costs can be limited as much as possible. 

Please do not use email, SMS, Whats App, Messenger, Viber,…. cancel as it is possible that we won't see it on time.

In the event of cancellation, force majeure cannot be invoked under any circumstances (illness, weather conditions, traffic jam, accident, breakdown, strike, not being given leave, ...) 

If you find someone who wants to take over your appointment, you can keep your advance to use later or you do not have to pay a fine. So play it safe and arrange a replacement yourself if you are unable to come, then you will be spared the costs. This rule does not apply in case of premature termination of a hypnosis program by the client. In this case, the unused sessions will expire, no refund is possible and the unused sessions cannot be transferred to a third person. 

Cancel or move an appointment just call +32493/04.02.83 at the latest  24 hour before the appointment (NOT via email, SMS, Whats App Messenger, Viber, ....)

up to 24 hours before your reservation date = free of charge

The treatment for which one does not show up or is not canceled on time - for whatever reason - will be charged plus administration costs and shipping costs. With prepayment, this planned treatment is deducted from the sessions that are still too good for following a program.

No advances are refunded.

7. Personnel in practice.

Foot-Care Melanie & Mind has the right to have certain activities performed by employees or interns without prior consultation with the client, if Foot-Care Melanie & Mind deems this desirable for a proper execution of the treatment.

8. Personal data & privacy

Before the first treatment, the client provides Foot-Care Melanie & Mind with all data, of which Foot-Care Melanie & Mind indicates that these are necessary or of which the client should reasonably understand that they are necessary for the careful execution of the treatments.

Foot-Care Melanie & Mind handles the confidential data of the client according to the guidelines in the Personal Data Protection Act. Foot-Care Melanie & Mind will not sell or rent client data to third parties without prior written permission from the client. The data may be used by Foot-Care Melanie & Mind for marketing purposes and e-mail marketing exclusively for Foot-Care Melanie & Mind.

9. Confidentiality

Foot-Care Melanie & Mind is obliged to maintain the confidentiality of all confidential information communicated by the client during the treatment. Information is considered confidential if this has been communicated by the client or if this arises from the nature of the information. The confidentiality lapses if, on the basis of a statutory provision or a court decision, Foot-Care Melanie & Mind is obliged to provide the confidential information to third parties.

10. Liability

Foot-Care Melanie & Mind is not liable for damage, of whatever nature, and / or caused by Foot-Care Melanie & Mind based on incorrect and / or incomplete information provided by the client about relevant physical disorders, use of medication, activities or leisure activity.

Foot-Care Melanie & Mind is not liable for loss, theft or damage to personal belongings that the client has brought to the practice.

11. Warranty

Foot-Care Melanie & Mind gives the client a 7-day guarantee on the treatment of nail polishes. This warranty will lapse if:

• The client has not followed the advice

• The client has not followed the advice to seek medical attention within two working days

• The client has not allowed the nails to dry properly

12. Damage & theft

Foot-Care Melanie & Mind has the right to claim compensation from the client if the client damages furniture, equipment or products. Foot-Care Melanie & Mind always reports theft to the police.

13. Complaints

If the client has a complaint about the treatment or a product, this must be reported in writing to Foot-Care Melanie & Mind as soon as possible, but within the day after discovery.

Foot-Care Melanie & Mind must provide the complainant with an adequate answer within five working days. If a complaint is justified, Foot-Care Melanie & Mind will perform the treatment again as agreed, unless this has become demonstrably pointless for the client and the client makes this known in writing. The treatment can never be reclaimed in cash or by bank transfer .

14. Good behavior

In the practice, the client should behave properly in accordance with generally accepted standards. If the client continues to show inappropriate behavior after repeated warnings, Foot-Care Melanie & Mind has the right to refuse client access to practice without any reasons. In the practice, there is also a complete smoking ban.

15. Right

Belgian law applies to every agreement between Foot-Care Melanie & Mind and the client. Any dispute is subject to Belgian law. Only the court of Veurne has jurisdiction.

In the event of an explanation of the content and scope of these general terms and conditions, the Dutch text will always be decisive.

The most recently filed version or the version that applied at the time of the conclusion of the agreement is always applicable. 

Foot-Care Melanie & Mind, Alberic Florizoonelaan 7, 8660 Adinkerke (De Panne)

email: [email protected]

Comm. V. Melanie Exempt from VAT: BE0632.778.510 

Bank account: BE63 7360 1730 8908 BIC: KREDBEBB